Refund & Return Policy

You may exchange most of our products in their new, unused condition within 7 days of delivery for a different item or full refund. Please see below for further information on how to return an item.

Incorrect item delivered

We take great care in making sure you receive the correct item. However, should we unintentionally deliver the wrong one, or if the product you receive does not match the image or description on our website, please notify us within 7 days, and we’ll collect the item from you at no charge.

Following which, you’ll have the choice of:

  • Receiving the correct product (Obviously at no delivery or other extra charges)
  • Receiving a full refund.

Give us a call on 011 836 0613. You can also email us here for immediate assistance.

Simply changed your mind about your purchase?

We want you to be happy with your purchase, and so you may return most of our products in their new, unused condition within 7 days of delivery for a refund excluding original courier fee. We’ll be happy to arrange a collection and replacement delivery for you on your behalf at the courier fee.

Give us a call on 011 836 0613. You can also email us here for immediate assistance.

Once we’ve received your returned item,

  • You will receive a full refund or your replacement item (with courier charge)

Please note that no refund is available if the item was received as a gift.

Damaged goods

Should you receive your item/s in a damaged condition, please notify us within 7 days. Please click here to send us your query, or give us a call on 011 836 0613. We’ll need relevant photographs so that we can assess how the damage occurred and use the experience to improve our service to you.

Once we have validated your return we’ll arrange collection of your item at no charge, after which you’ll have the choice of:

  • Receiving the correct product (Obviously at no delivery or other extra charges)
  • Receiving a full refund.

Please Note:

  • The returning product / Item must be packed, in its original packaging, in another box with as much padding and protective packaging as possible so that it can travel safely back to us.

• Returns that are sent back otherwise will have a 10% repackaging fee levied against them.

• These terms and conditions apply exclusively to online orders and do not cover items purchased in-store. In-store purchases are governed by separate terms and conditions, which can be reviewed and agreed to at the time of the transaction.